Returns & Exchanges

At Gen-parts.com, we are committed to providing high-quality components and offer a 30-day return policy to ensure you have the exact parts needed for your project. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and replacements.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, hardware, and protective materials are included to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned parts, we will process your refund or exchange within 5-7 business days to your original payment method.